We’re living in the age of automation, in which smart companies are leveraging technology in order to turn manual...
Proactive chat is the practice of inviting or enticing a visitor on your website to start chatting with you. This is an...
AI-powered chat bots are useful, versatile tools that help businesses engage, inform, and retain customers. And while just a...
Chat Departments are a feature that can be used to control which agent a chat is routed to. An incoming chat will only alert...
A well-trained Helper Chat Bot is a great way to boost workplace efficiency. During working hours, it can reduce time...
Chat bots are an emerging trend in online customer service, sales, and marketing, and understanding which type of bot is...
The Formilla Helper Bot responds to commonly asked visitor questions 24/7. It uses A.I. (Artificial Intelligence) to...
In our most recent widget version, we have incorporated a fresh new look for the chat button and chat widget design. There...
Website visitors and agents can securely share files during a chat. File sharing helps you resolve customer issues more...
Are you thinking about adding live chat to your product and offering it as a feature to your customers? If so, you're not...
