How to Create Custom Chat Bots

Custom Chat Bots work around the clock and are capable of automatically qualifying sales leads, booking sales meetings, and...

7 Chat Bot Script Writing Tips

So you’ve decided to add chat bots to your website in order to improve your customer service, reduce costs, and drive...

Improving On-site Lead Response times for Legal, Medical, and Financial Companies

How quickly does a business need to respond to a potential new lead that arrives on their site? To answer that question,...

5 Ways to Improve Real Estate Lead Management Using Live Chat Software

In a hot housing market with limited supplies, real estate leads are in extremely high demand. Since agencies can often make...

How to Increase Customer Loyalty with Chat Bots

Increasing customer loyalty is challenging - but it’s an essential part of running a business. These days, customers have...

How to Use Live Chat and Chat Bots to Enhance Your Marketing

In today’s always-on age where customers can engage with businesses 24/7, competition can be fierce.  Customers expect...

The 5 Biggest Problems with Phone Support (and How to Solve Them)

How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly,...

How to Use Chat Bots as a Sales Tool

Previously on the Formilla Blog, we’ve introduced you to the possibilities that come with installing a chat bot on your...

Marketing Automation in Plain English (With Real-world Examples)

If you are a digital marketer or marketing manager, chances are high that the term "marketing automation" has made its way...

How Chat Bots Can Reduce Customer Service Costs

For customer service managers looking to reduce costs, signing up for an on-site chat bot platform like Formilla can be a...