Why Your Company Contact Page Needs Real-time Messaging

If your website is your company’s digital real estate, your contact page is the front desk. This is the page where you...

Testing the Phone Customer Service Wait Times of 50 Leading Ecommerce Sites

Nobody likes to wait. And when customers are reaching out to companies for service or support needs, waiting is even more...

How to Collect Real Time Customer Feedback

We live in an age where businesses need to stay on top of trends and make decisions quickly. With swift advances in...

How to Handle a Language Barrier With a Customer in Live Text Chat

Many online businesses are also international businesses. Today, someone could purchase your product or service in a city 10...

The 5 Biggest Problems with Phone Support (and How to Solve Them)

How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly,...

8 Ways Live Chat Can Benefit Customer Service Teams

Live chat has emerged as the preferred method of communication for many customers.  Forbes found that 92% of customers feel...

How Chat Bots Can Reduce Customer Service Costs

For customer service managers looking to reduce costs, signing up for an on-site chat bot platform like Formilla can be a...

Live Chat Vs. Chat Bots: Strengths, Weaknesses, and How to Use Them Together

Digital marketing strategists, sales development teams, and customer service agents have all learned that having real-time...

How to Add a Chat Bot to Your Website

The web is in the middle of a chat bot revolution, with the market poised to grow “from $2.6 billion in 2019 to $9.4...

How to Add a Live Chat Plugin or App to Your Site

On a typical day, what does most of your communication with friends and colleagues look like? For most of us, the answer to...