How to Create Custom Chat Bots

Custom Chat Bots work around the clock and are capable of automatically qualifying sales leads, booking sales meetings, and...

Testing the Phone Customer Service Wait Times of 50 Leading Ecommerce Sites

Nobody likes to wait. And when customers are reaching out to companies for service or support needs, waiting is even more...

The 5 Biggest Problems with Phone Support (and How to Solve Them)

How many times have you needed to call a business to fix a problem? While many of your experiences may have gone smoothly,...

8 Ways Live Chat Can Benefit Customer Service Teams

Live chat has emerged as the preferred method of communication for many customers.  Forbes found that 92% of customers feel...

25 Customer Service Scenarios (And How to Handle Them)

Find yourself in a customer service scenario and aren't sure how to handle it? We've got you covered. This guide will serve...

The Real Cost of Bad Customer Service (And How to Avoid It)

Bad customer service costs businesses $338 billion in revenue every year, globally. That's the real cost of bad...