Proactive Chat: What is it, and When Should You Use it?
Proactive chat is the practice of inviting or enticing a visitor on your website to start chatting with you. This is an action initiated by you, rather than waiting for the visitor to start a chat themselves. Proactive invitations to chat can be used with either live chat agents or chat bots, and can be … Continue reading Proactive Chat: What is it, and When Should You Use it?
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